Ethics and how we do business
Pharma companies trust us with their brands, and patients trust us with their treatment. These are the rules every member of our team works to.
No inducements
We do not offer gifts, payments, travel or hospitality to doctors, pharmacists or hospital staff to influence what they prescribe or buy, consistent with the Uniform Code for Pharmaceutical Marketing Practices, 2024.
No promotion to the public
We do not advertise prescription medicines to patients or promote any medicine for uses it is not approved for. Information on this site is for licensed buyers and is not medical advice.
Honest trade
Every sale is invoiced, with batch numbers and expiry dates. We do not make cash-only or unbilled sales, and we follow the prices and terms we quote.
Licensed channels only
We buy from manufacturers and their authorised channels, sell only to verified licensed buyers and to patients with a prescription, and stay within the territories our manufacturers appoint us for.
Fairness in shortages
When a medicine is short, we share what we have fairly across our customers and put patients already on treatment first, rather than selling to the highest bidder.
Respect for personal data
We use patients’ and customers’ details only to supply and support them, as our privacy notice explains, and we never sell them.
Raise a concern
If you see something that breaks these rules — by our staff, a customer or anyone acting in our name — tell us at info@rssurgipharm.in with “Ethics concern” in the subject line. It goes to the directors.
We look into every concern raised in good faith, keep the reporter’s identity confidential as far as the law allows, and do not tolerate retaliation against anyone who speaks up.
For a side effect, a quality problem or a suspected fake medicine, use Report a product concern instead.
Send us your requirement the way you already work
Most hospitals and chemists send a list on WhatsApp. You can also build one on this site, call, or email. We confirm availability, brand options and rates, usually the same working day.