Report a product concern
Tell us about a side effect, a quality problem or a medicine you think may be fake. We record it, pass it to the manufacturer’s safety and quality team, and act on any affected stock.
Unwell after taking a medicine? See a doctor or go to the nearest hospital first. In an emergency, call 112.
What you can report
- A side effect
- Any unwanted or unexpected reaction after using a medicine, including a medicine that did not work as expected or a dosing mistake.
- A quality problem
- Broken seals, discoloured or cloudy solutions, particles in a vial, damaged packs, missing or unclear batch and expiry details.
- A suspected fake medicine
- Packaging, printing or a QR code that does not match the genuine product, or a medicine offered without a proper bill. How to check a medicine
- A temperature or delivery problem
- A refrigerated product that arrived warm or frozen, a data-logger record showing an excursion, or a wrong or damaged item.
What happens next
- We log your reportIt gets a reference number and goes to our quality team.
- We contact youTo confirm the details, usually the same working day.
- We inform the manufacturerSide effects go to the manufacturer’s pharmacovigilance team, product problems to its quality team, in the format they ask for.
- We act on affected stockIf a batch may be affected, we quarantine our stock and follow the manufacturer’s instructions, including a recall if one is needed.
Other ways to report
- Pharmacovigilance Programme of India (PvPI): toll-free 1800-180-3024, Monday to Friday, 9:00 to 17:30, in 10 languages including Hindi and Gujarati.
- The doctor who prescribed the medicine, who can report it too.
- The manufacturer, using the contact details printed on the pack.
- Your state drug control authority, for suspected fake or substandard medicines.
Send a report
You can also call or WhatsApp us on +91 93771 31305.
Questions about reporting
Who can report a concern?
Anyone: patients and families, doctors and nurses, pharmacists, hospital pharmacies and our own customers. You do not need to have bought the medicine from us.
Do I need the batch number?
It helps the manufacturer trace the exact production run, so include it if you can — it is printed on the strip, vial or carton next to “B.No.” or “Batch”. Send the report even if you do not have it.
Will my details be shared?
Only with the medicine’s manufacturer, which needs them to assess the report, and with regulators if the law requires it. We do not use them for anything else. See our privacy notice.
Should I stop taking the medicine?
Do not stop or change a prescribed medicine without speaking to your doctor first, unless you have been told to. If you feel unwell, see a doctor straight away.
What if I think a medicine is fake?
Do not use it. Keep the pack and the bill, report it here or to the seller, and you can also inform your state drug control authority.