Privacy notice

Last updated: 19 October 2026

Who we are

R S Surgipharm Private Limited (“RS Surgipharm”, “we”), 501–502, Serenity Square, Opp. Navrang School, Navrang Six Road, Navrangpura, Ahmedabad – 380009, Gujarat, India, is responsible for personal data collected through this website.

What we collect and why

When you send an enquiry, requirement list or partnership enquiry, we collect the details you provide — such as your name, organisation, phone number, email, city, the products you need and, for patients, a prescription — so that we can reply, confirm availability and supply, and keep a record of the enquiry. We do not sell personal data.

Your requirement list is stored only in your own browser until you send it. Questions typed into the assistant are processed to generate an answer; when the AI service is enabled, they are sent to our AI provider for that purpose only. Please do not enter patient health information into the assistant.

When you send an enquiry or requirement list, we also record the page you sent it from, the type of buyer you told us you are, and how your visit started — the first page you saw, the website that linked to us and any campaign tag in the link. This tells us which channels bring enquiries. It is kept only in your browser tab until you send something.

Analytics and cookies

We measure page visits with Cloudflare Web Analytics, which uses no cookies and does not track you across other websites.

We do not use advertising trackers.

WhatsApp and email

If you choose to contact us on WhatsApp or by email, those services process your message under their own terms.

How long we keep data

We keep enquiry records for as long as needed to serve you and to meet legal, tax and regulatory obligations, and then delete them.

Your rights

Under the Digital Personal Data Protection Act, 2023, you can ask to access, correct or erase your personal data, withdraw consent, and raise a grievance. Write to info@rssurgipharm.in and we will respond within a reasonable time.