Quality and compliance
Pharma companies trust us with their products and their brand. These are the controls behind that trust, written the way an auditor would check them.
Licences and registrations
- Wholesale drug licencesForm 20B and 21B, issued by the Food & Drugs Control Administration, Gujarat
- ISO 9001:2015Certified quality management system
- Good Distribution PracticeStorage and distribution run to written SOPs
- GST registeredGSTIN 24AAGCR4220C1ZZ
- MSME (Udyam)Registered enterprise, Government of India
- GCCIMember, Gujarat Chamber of Commerce & Industry
- AEOAuthorised Economic Operator certificate, Central Board of Indirect Taxes & Customs
- PharmexcilMember, under the Ministry of Commerce & Industry
Licence and certificate copies are shared with manufacturers and customers on request.
Nine questions every distributor audit asks
Pick an area to see how we work and the records behind it. Tick documents to add them to a request.
Auditor asks: Is the distributor licensed for every product category it handles?
We hold wholesale drug licences in Form 20B and Form 21B from the Food & Drugs Control Administration, Gujarat, covering biologicals and vaccines as well as other drugs, and our quality system is certified to ISO 9001:2015.
How we do it
- Wholesale drug licences (Form 20B and 21B) displayed at the premises and renewed on time
- Qualified, registered competent persons named on the licences
- ISO 9001:2015 certified quality management system
- GST, MSME (Udyam) and company registrations current
Documents you can request
Auditor asks: Are products stored in suitable, controlled conditions under written procedures?
Our 5,000 sq ft Ahmedabad warehouse runs to written SOPs, with separate temperature-controlled areas and stock issued first-expiry, first-out.
How we do it
- Written SOPs for receipt, storage, picking, dispatch and returns
- Separate cold room (+2 °C to +8 °C) and cool room (+15 °C to +25 °C)
- First-expiry, first-out stock rotation
- Separate holding area for returned, damaged or near-expiry stock
- Licensed, insured premises with 24-hour fire and security monitoring
Documents you can request
Auditor asks: Can the distributor prove refrigerated products stayed in range, in storage and in transit?
The cold room is temperature-mapped and logged around the clock with mobile alerts and power backup, and every refrigerated consignment ships in a validated shipper with a data logger.
How we do it
- Temperature-mapped cold room with known warm and cold spots
- Cloud monitoring with computer and mobile alerts, 24 hours a day
- 24-hour power backup to hold temperature through outages
- Validated insulated shippers and conditioned coolant chosen for the transit time
- Data logger in every refrigerated consignment; record shared with the receiver
Documents you can request
Auditor asks: Where does stock come from, and can every pack be traced to the customer who received it?
We buy only from manufacturers and their authorised channels, and keep batch-wise purchase and sales records, so every pack can be traced from receipt to the customer who received it.
How we do it
- Purchases only from manufacturers or their authorised distributors
- Batch, expiry and packaging checked against the invoice on receipt
- Every sales invoice carries batch number and expiry
- Batch-wise purchase and sales records kept as the Drugs Rules require
Documents you can request
Auditor asks: How quickly can the distributor act on a recall, and how are complaints handled?
Because sales are recorded batch by batch, we can identify every customer who received an affected batch and act on a manufacturer’s recall instruction straight away.
How we do it
- Written recall procedure with named responsibilities
- Customer list for any batch available from our records on request
- Recalled and returned stock quarantined and reconciled with the manufacturer
- Product complaints recorded and passed to the manufacturer
Documents you can request
Auditor asks: Will adverse events and quality complaints reach the manufacturer?
Any adverse event or product-quality complaint we hear about is forwarded to the manufacturer’s pharmacovigilance or quality team promptly, in the format they ask for.
How we do it
- Adverse-event and complaint forwarding procedure
- Staff briefed on recognising and reporting adverse events
- Manufacturer contact details for safety reporting kept current
Documents you can request
Auditor asks: Does the distributor operate ethically, without inducements to prescribers?
We follow a written code of conduct: no gifts or inducements to healthcare professionals, consistent with the Uniform Code for Pharmaceutical Marketing Practices, and no off-label promotion.
How we do it
- Written code of conduct for all staff
- No gifts, payments or inducements to healthcare professionals
- No promotion of prescription medicines to the public
- Transparent invoicing; no cash-only or unbilled sales
Documents you can request
Auditor asks: Who does the distributor sell to, and does it stay within the agreed territory?
We supply only licensed buyers — hospitals, institutions, chemists and distributors — and patients against a valid prescription, within the territories agreed with each manufacturer.
How we do it
- Buyer’s drug licence and GST verified before the first supply
- Supply within the territories agreed with each manufacturer
- Prescription required for supply to patients
Documents you can request
Auditor asks: What visibility will the manufacturer get on stock and sales?
Manufacturers receive regular stock and secondary-sales statements, batch-wise and in their own format where they have one, plus early notice of near-expiry stock.
How we do it
- Monthly stock and secondary-sales statements
- Batch-wise and customer-wise detail on request
- Near-expiry and slow-moving stock flagged early
- A named account contact for each manufacturer
Documents you can request
Our channel promise
- We buy from the sourceOnly from manufacturers and their authorised channels, with batch, expiry and packaging checked against the invoice on receipt.
- We keep it in rangeMapped, monitored storage and validated shippers, with a temperature record for every refrigerated consignment.
- We sell to licensed buyersLicences verified before the first supply; patients supplied only against a valid prescription; within each manufacturer’s agreed territory.
- We keep the recordBatch number and expiry on every invoice, so any pack can be traced and any recall acted on straight away.