Genuine medicines, every time
Falsified medicines enter through weak links: unknown sellers, unchecked returns, missing records. These are the six controls that keep them out of everything we supply.
We buy only from the source
Every product comes from its manufacturer or the manufacturer’s authorised channel. We do not buy from traders, the open market or unknown sellers, however attractive the price.
We check every pack that arrives
Batch number, expiry and packaging are checked against the invoice, tamper-evident seals are inspected, and cold consignments are checked against their temperature record before anything is put away.
We record the batch on every sale
Every sales invoice carries the batch number and expiry, and our records show which customer received which batch.
We sell only to verified buyers
A hospital’s, chemist’s or distributor’s drug licence is verified before the first supply, and patients are supplied only against a valid prescription.
We keep returns out of the chain
Returned stock is held apart and checked before any decision; anything whose quality or origin is in doubt is never sold again.
We isolate and report anything suspect
A suspected fake or substandard product is quarantined, labelled not for sale and reported to the manufacturer and, where required, the regulator.
Check a pack yourself
India’s top 300 medicine brands must carry a QR code on batches made from 1 August 2023. Scanning it shows the product, manufacturer, batch, dates and licence number.
Something looks wrong?
Do not use the medicine. Keep the pack and the bill and tell us. We check it with the manufacturer and act on any affected stock.
For pharma companies
The same controls protect your brand: verified buyers only, supply within the territory you appoint us for, batch-wise records that support a recall within hours, and a written procedure for anything suspect. See how we answer each area of a distributor audit on our Quality page.
Questions
How do I know a medicine from RS Surgipharm is genuine?
We buy only from manufacturers and their authorised channels, and your invoice shows the batch number and expiry of every pack, so the pack can be traced back to the manufacturer. Many brands also carry a QR code you can scan.
Why do you not stock cheaper medicines from other sources?
Specialty medicines bought outside the manufacturer’s authorised channel can be falsified, diverted or stored badly, and there is no record of where they have been. We would rather not supply than supply something we cannot trace.
What should I do if a pack looks wrong?
Do not use it. Keep the pack and the bill and report it on our Report a concern page, or call or WhatsApp us. We will check it with the manufacturer.
Send us your requirement the way you already work
Most hospitals and chemists send a list on WhatsApp. You can also build one on this site, call, or email. We confirm availability, brand options and rates, usually the same working day.